Orange mobiles...not impressed
Jul. 30th, 2013 04:51 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dimity_blueAs my new, emergency, mobile phone is rather temperamental, I decided to go ahead and buy a new, better phone. I finally picked a Galaxy Mini by Samsung, bought it from Orange, and it was delivered on Saturday.
At the same time, I'd bought £30 credit for it, as I was sticking to pay as you go. I don't use the phone enough for a monthly contract.
The phone is okay, but it wouldn't let me try ringing anyone to see how clear the calls were. Why? I didn't have enough credit on it.
I thought maybe I had to set up an account on the Orange website to activate my £30 credit - which had already been taken from my bank account. I set one up but the site kept on sending me back to the registration page, then wouldn't acknowledge my details when I tried to log in.
So I rang customer services. After far too many menus, I got told I needed to ring this other number. ::facepalm:: I rang them, made my way through another set of menus and got through to a rep, explained, then was told "you can't top up your credit on this line". I explained again, then he told me to email Payment.Processing@everythingeverywhere.com who would sort it out.
Their reply stated the address was for "receipt of remittance advices and correspondence with banks".
So, who knows? If I don't get a refund, I'll contact my bank and try that way.
To sum up: I'm totally unimpressed with Orange and, so far, my phone is still without credit.
At the same time, I'd bought £30 credit for it, as I was sticking to pay as you go. I don't use the phone enough for a monthly contract.
The phone is okay, but it wouldn't let me try ringing anyone to see how clear the calls were. Why? I didn't have enough credit on it.
I thought maybe I had to set up an account on the Orange website to activate my £30 credit - which had already been taken from my bank account. I set one up but the site kept on sending me back to the registration page, then wouldn't acknowledge my details when I tried to log in.
So I rang customer services. After far too many menus, I got told I needed to ring this other number. ::facepalm:: I rang them, made my way through another set of menus and got through to a rep, explained, then was told "you can't top up your credit on this line". I explained again, then he told me to email Payment.Processing@everythingeverywhere.com who would sort it out.
Their reply stated the address was for "receipt of remittance advices and correspondence with banks".
So, who knows? If I don't get a refund, I'll contact my bank and try that way.
To sum up: I'm totally unimpressed with Orange and, so far, my phone is still without credit.
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(no subject)
Date: 2013-07-30 04:11 pm (UTC)It all sounds so frustrating.
(no subject)
Date: 2013-08-04 03:00 pm (UTC)(no subject)
Date: 2013-07-30 04:55 pm (UTC)(no subject)
Date: 2013-08-04 03:01 pm (UTC)(no subject)
Date: 2013-07-30 05:23 pm (UTC)Recently the SIM card on my phone needed replacing so I had use a spare phone with a pay-as-you go SIM in it. It had never been topped up because we'd never really used it but the guys were out all day so I needed credit in case I had to contact them. Took much longer than it should to find a way to do it!
I've observed over the years that Orange for contract customers is fine, been a customer for over 10 years and had very few problems or easily sorted ones but pay-as-you go customers are always treated as second class :-(
(no subject)
Date: 2013-08-04 03:02 pm (UTC)(no subject)
Date: 2013-07-30 10:55 pm (UTC)(no subject)
Date: 2013-08-04 03:02 pm (UTC)(no subject)
Date: 2013-07-31 05:38 am (UTC){hugs}
(no subject)
Date: 2013-08-04 03:03 pm (UTC)(no subject)
Date: 2013-08-27 05:20 pm (UTC)